Today’s pet owner is a conscious and demanding caregiver who expects not only professional expertise from the vet, but also empathy, understanding, and… efficient communication. Technology plays an increasingly important role in building trust and loyalty by supporting daily interactions between the clinic and its clients.

Automated communication that builds trust
A pet owner's satisfaction begins even before the visit. With VetFile, clinics can offer a 24/7 online booking form – no need to call or wait in a phone queue.

What’s more, the system automatically sends visit reminders via SMS and email, reducing the risk of no-shows and improving appointment management. The ability to quickly confirm or reschedule a visit makes the owner feel cared for before they even step through the clinic’s door.

A visit summary that says it all
One common challenge in the vet–owner relationship is the communication gap: owners don’t always fully understand what’s happening with their pet or how to follow up after the visit. VetFile solves this with a digital visit summary, where the vet can clearly note the exam details, diagnosis, prescribed medications, further recommendations, and next visit dates.

The platform also allows for attachments, images, test results, or diagnostic sketches to be added — helping explain the animal’s condition visually. This kind of educational material not only increases the owner’s awareness, but also strengthens the clinic’s professional image.

A sense of security for the owner and the pet
Relationships with pet owners don’t end after the appointment — especially when an animal needs continued treatment, observation, or follow-up. VetFile addresses these needs by offering online consultations through video, chat, or phone.

This means the vet can stay in touch even when the owner cannot visit — for example, in case of the pet’s illness, urgent questions, or uncertainty after a consultation. Teleconsultations are not only time-saving, but also offer peace of mind, as owners feel their pet is under continuous, professional care.

An added benefit is the ability to issue prescriptions without physical contact — particularly useful for long-term treatments. VetFile enables vets to manage documentation and share recommendations remotely in an organized and secure way. This approach helps position the clinic as modern, flexible, and trustworthy.