Your first e-visit with your pet may raise some questions — how should you prepare, what should you have on hand, and how can you keep your animal comfortable? A veterinary teleconsultation is a quick and convenient way to connect with a vet, but to make it truly effective, it’s worth taking care of a few important details. Here's how to get ready before the online call so the consultation goes smoothly and stress-free.
Before the e-visit, choose a quiet, peaceful space where your pet feels safe. Ideally, it should be a familiar place — like their bed or a favorite corner of your home. Avoid loud noises, the presence of other animals, or distractions that could interfere with the consultation. Depending on your pet’s temperament, you can prepare treats or a favorite toy to help them stay calm.
It's important for the vet to observe your pet's behavior in a natural setting — this can often provide more insight than an in-clinic exam. Make sure the camera captures your pet’s entire body, so it's best to place it securely on a table or the floor. A well-planned space is key to a calm and productive consultation.
Before the call, prepare all the information that could assist the vet — a detailed description of symptoms (when they started, how often they occur), medical history, a list of medications and supplements currently in use. If you have test results, photos of skin changes, or videos of unusual behaviors — keep them handy or send them in advance via the appropriate form. Such materials allow the vet to better assess the situation and make a faster, more accurate diagnosis.
Even a short video showing your pet’s behavior can be very helpful, especially in cases involving walking issues or breathing problems. The more information you collect ahead of time, the more effective and precise the consultation will be.
To avoid issues during the e-visit, make sure your equipment is working properly. Check your camera, microphone, and internet connection — ideally before the appointment. It’s also worth installing the necessary app or testing the meeting link if the platform requires it.
Have a charger ready or ensure your device is fully charged — a dead battery in the middle of the call could prevent the vet from helping properly. Also, try to position your device so you have your hands free and can show your pet from different angles. Technical glitches are rare, but being prepared ensures a calmer visit and helps you make the most of your time with the vet.