An e-Visit is a quick and convenient way to consult about your pet's health without leaving home. However, to ensure it runs smoothly and effectively, it’s important to prepare properly. What should you gather before the call? What information matters most to the vet? And how can you stay calm when your pet isn’t exactly cooperating?

What to Prepare Before an e-Visit?

Before starting the e-Visit, it’s a good idea to have a few key pieces of information on hand:

• Write down all concerning symptoms: when they started, how often they occur, and whether they are accompanied by other changes.
• Prepare a list of current medications, vaccination history, and recent test results, if available.
• In the VetFile system, you can upload photos, videos, or files. It’s worth doing so, especially if you want to show skin changes, a wound, or specific behaviors.
• Write down any questions you want to ask the vet so you don’t forget anything during the consultation.

A well-organized e-Visit increases the chances of an accurate diagnosis and quicker treatment implementation.

How to Create a Good Environment for an e-Visit?

Even though the consultation is online, the conditions under which it takes place are very important. Make sure you have a stable internet connection and a working camera ideally, use a laptop or smartphone with a good microphone. Find a quiet, well-lit space where your pet will feel safe.

If your animal is active, keep some treats nearby to help calm them and keep them in one place. Have a leash or carrier ready in case you need to show changes on their body. VetFile allows for smooth video calls—but it’s up to you to ensure the vet can see everything clearly. The better the environment, the more effective the consultation.

What Happens After an e-Visit?

After the e-Visit, the vet may issue an e-prescription, send recommendations, or ask for further observation. All the information will be saved in your VetFile patient profile, so you always have access to it no need to take notes. The system also allows for recommendations to be sent as PDFs or for reminders about next steps in the treatment process.

If the vet decides an in-person visit or further tests are necessary, you’ll receive clear guidance on what to do next. An e-Visit isn’t just a one-time conversation it’s the beginning of a digital treatment journey where everything is under your control. With VetFile, communication with the vet is simple, secure, and modern.