An e-visit is a simple and convenient way to get help without leaving home. If you're preparing for your first online consultation, it’s worth learning what to expect, what the vet might ask, and how to make the most of your time together. Read how an e-visit works step by step – from logging in to post-visit recommendations.
The first step in using an e-visit is creating an account and choosing a convenient time. On platforms like Vetfile.pl, the process is quick and intuitive – just a few clicks to find an available vet and book a consultation. You can choose the specialty, time slot, and even attach files (e.g., photos of skin changes, test results). Registration is fully online, and you’ll receive confirmation by email or SMS.
Sometimes "live" vets are available, allowing you to connect almost immediately. This is a huge advantage for caregivers who need quick advice without waiting in queues. Be sure to enter accurate patient information – the more details you provide upfront, the better the vet can prepare for the consultation.
During the e-visit, the vet will conduct a thorough interview – asking about symptoms, your pet’s behavior, medical history, and current treatment. During the call, you can show your pet, their environment, food, or supplements. The vet may ask you to bring the camera closer, show specific body parts, or play previously uploaded videos.
The consultation typically lasts 15 to 30 minutes and ends with a summary: diagnosis, recommendations, or an e-prescription. If needed, the vet may order tests or suggest an in-person visit. The entire process is safe, compliant with regulations, and convenient – especially for animals that don’t need to leave home.
After the e-visit, you’ll receive a summary of the consultation, which may include recommendations, dietary advice, a list of medications, or next steps. If pharmacological treatment is required, the vet will issue an e-prescription – an electronic document that you can use at a pharmacy or pet store.
All information is stored in your account – you always have access to your pet’s treatment history, past visits, and vet instructions. This is especially important for long-term therapies or care of chronically ill animals. Thanks to the digital system, you won’t lose any data and always have complete information at hand. An e-visit isn’t just a convenient form of consultation – it’s also full documentation and support for the continuity of your pet’s treatment.